Friday, March 30, 2018

Details on pricing, payment methods and shipping

Pricing

  • For current product line-up and prices please visit our E-Shop


Payment

  • Offered payment methods
    • methodpayment type
      instantPayPal, Credit card (via PayPal)
      manualBank transfer (SEPA)
      • for countries in European Union
      • transfer must be made within 7 days
      * data for bank transfer are sent via order confirmation email
    • Buyers paying with PayPal / Credit card get the total price in EUR € converted automatically into their local currency at checkout. Please use PayPal's currency calculator to find out how much the total price is, if you need this information.
  • Total price
    can be determined in our E-Shop by adding an item to the cart and selecting → destination country → payment method → shipping&handling.
  • Notice for buyers outside European Union
    Please be advised that you may have to pay import taxes on top of the total purchase price. Please visit your customs' information website to determine if any additional import charges will be imposed on the product, as the regulations and rules regarding importing goods depend on country of destination. In any case we ship the package with a low declared total price, so it should clear customs without any additional fees and charges.


Shipping

  • Costs
    Shipping costs can be determined in our E-Shop by adding an item to the cart and selecting → destination country → payment method → shipping&handling. You can get free shipping (via registered service), for more details check the product information in the E-Shop.
  • Address
    Packages are shipped to address that was filled in order form on E-Shop page, we don't use PayPal shipping address.
  • Carriers & services
    Packages are shipped via national post (destination carrier is usually customer's national post).

    Offered post services:
    • economy (for countries in European Union only, no tracking information available)
    • registered (tracking information available)
    Both services have the same shipping duration.

    Expedited or courier services of other carriers (DHL, Fedex, UPS, etc.) are not offered due to high cost.
  • Duration
    countryduration (weeks)
    Europe~1 (max 5)
    United States~2 (max 6)
    Japan~2 (max 6)
    Russia~3 (max 7)
    Australia~3 (max 7)
    Other~2 to 8
    (some destinations may take longer than 8 weeks,
    e.g. Mexico, Chile, Mauritius, South Africa, etc.)

    Packages are posted within 5 working days after receiving cleared payment.


Return policy

  • contact us within 14 days after receiving the item
  • item (excluding shipping) will be refunded after receiving it by us
  • buyer pays return shipping
  • tracked mail is recommended to avoid possible issues with the package return