Friday, March 30, 2018

Details on pricing, payment methods and shipping

Pricing

  • For current product line-up and prices please visit our E-Shop


Payment

  • Offered payment methods
    • methodpayment type
      instantCredit card (VISA, Mastercard, American Express)

      * handled by external payment processor "Stripe.com"
      manualBank transfer (SEPA)
      • for countries in European Union
      • transfer must be made within 7 days
      * data for bank transfer are sent via order confirmation email
  • Total price
    can be determined in our E-Shop by adding an item to the cart and selecting → destination country → payment method → shipping&handling.

    To estimate the total price in another currency than EURO €, select destination country and click on the total price value in shopping cart summary view. Buyers from countries that use different currency get the total price in EUR € converted into their local currency at checkout.
  • Notice for buyers outside European Union
    Please be advised that you may have to pay import taxes on top of the total purchase price. Please visit your customs' information website to determine if any additional import charges will be imposed on the product, as the regulations and rules regarding importing goods depend on country of destination. In any case we ship the package with a low declared total price, so it should clear customs without any additional fees and charges.


Shipping

  • Costs
    Shipping costs can be determined in our E-Shop by adding an item to the cart and selecting → destination country → payment method → shipping&handling.

    You can get free shipping (via registered service), for more details check the product information in the E-Shop.
  • Address
    Packages are shipped to address that was filled in order form on E-Shop page.
  • Carriers & services
    Packages are shipped via national post (destination carrier is usually customer's national post).

    Offered post services:
    • economy (for countries in European Union only, no tracking information available)
    • registered (tracking information available, tracking information is provided via notification email on day of the shipping)
    Both services have the same shipping duration.

    Expedited or courier services of other carriers (DHL, Fedex, UPS, etc.) are not offered due to high sevice cost and processing time.
  • Duration
    countryduration (weeks)
    Europe~1 (max 5)
    United States~2 (max 6)
    Japan~2 (max 6)
    Russia~3 (max 7)
    Australia~3 (max 7)
    Other~2 to 8
    (some destinations may take longer than 8 weeks,
    e.g. Mexico, Chile, Mauritius, South Africa, etc.)

    Packages are posted within 5 working days after receiving cleared payment.


Return policy

  • contact us within 14 days after receiving the item
  • item (excluding shipping) will be refunded after receiving it by us
  • buyer pays return shipping
  • tracked mail is recommended to avoid possible issues with the package return