Warranty policy

  • effective period is 2 years from date of sale
  • buyer must provide order number or email address / full name used in the order or serial number of the item for order identification purposes
    1. option "replacement for nominal fee" / "free replacement"
      • buyer is eligible to request a replacement item for nominal fee (9.99 EUR) or free replacement (if the scanner was purchased with the premium replacement service) and keep the defective item, which will be flagged as "not working" and deactivated
      • applicable during warranty period only
      • applicable only once
    2. option "free repair"
      • the item will be repaired and shipped back to buyer for free
      • buyer is required to send the defective item to repair service address (based in Europe) and include CN22 customs declaration, if required, to avoid issues with the receipt on our side
      • buyer pays return shipping (tracked mail is recommended to avoid possible issues with the package return)
      • in case the returned item will be in fully working order (will be deemed as false warranty claim), the buyer will be required to pay a re-shipping fee (in accordance to Re-shipping policy) before the item will be shipped back

  • Please specify how you want to use the warranty when contacting the support (hondash.app@gmail.com):
    1. replacement for nominal fee / free replacement
    2. free repair (repair service address will be provided via email)

    After-Warranty Repair

  • if your device (Hondash OBD Bluetooth Scanner) is no longer covered by warranty, you can send it in for a after-warranty repair (hondash.app@gmail.com)
  • estimated repair cost:
    • European Union customers:
      cost EUR = (repair, 10.00) + (shipping, 4.90)
    • others:
      cost EUR = (repair, 10.00) + (shipping, 5.30) + (import duties, approx. 5.00)
  • please keep in mind the customer is responsible for shipping the item to our repair service address (based in Europe), including paying the shipping fees (please inquire to your shipping service provider about the cost)
    • Serial number
    • SN:xxxx-XXX
      serial
    CN22 customs declaration
    List of countries from which shipments do not require CN22 customs declaration:
    {Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (including territories), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden}
    If your country is not listed above, you must include the CN22 customs declaration. The declaration form can be obtained at your post office (use the provided example to fill out the declaration) and must be included with the shipment (usually as a sticker placed beside the shipping label).
    Subscribe to: Posts (Atom)