Warranty policy

  • effective period is 2 years from date of sale
  • buyer must provide the order number or email address / full name used in the order or valid device ID or serial number (if available) for order identification purposes

  • 1. option "free repair"
    • the item will be repaired and shipped back to buyer for free
    • buyer is required to send the defective item to repair service address and include CN22 customs declaration, if required, to avoid issues with the receipt on our side
    • buyer pays return shipping (tracked mail is recommended to avoid possible issues with the package return)
    • in case the returned item will be in fully working order (will be deemed as false warranty claim), the buyer will be required to pay a re-shipping fee (in accordance to Re-shipping policy) before the item will be shipped back
    2. option "replacement for nominal fee"
    • buyer is eligible to request a replacement item for nominal fee (9.99 EUR) and keep the defective item, which will be flagged as "not working" and deactivated
    • applicable for single item order only, where the defective item is directly identifiable, or buyer is able to provide valid device ID or serial number (if available)
    • applicable during warranty period only
    • applicable only once

  • Please specify how you want to use the warranty when contacting the support:
    1. free repair (repair service address will be provided via email)
    2. replacement for nominal fee

    Device ID
    • The device ID (e.g. Bluetooth device id: "OBD xx:xx:xx:xx:xx") can be determined in the Hondash app settings, category "Bluetooth", only on the smartphone / tablet with which the device was successfully paired and connected at least once. If you don't have access to the aforementioned smartphone / tablet, and the defective device is no longer connectable, the ID can't be determined again.
    Serial number
    • SN:xxxx-XXX (available only on 2021 v4 and newer versions)
    CN22 customs declaration
    List of countries from which shipments do not require CN22 customs declaration (if your country is not listed here, you must include the CN22 customs declaration):
    • Austria
    • Belgium
    • Bulgaria
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France (including territories)
    • Germany
    • Greece
    • Hungary
    • Ireland
    • Italy
    • Latvia
    • Lithuania
    • Luxembourg
    • Monako
    • Montenegro
    • Netherlands
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Spain
    • Sweden

    The declaration form can be obtained at your post office (use the provided example to fill out the declaration) and must be included with the shipment (usually as a sticker placed beside the shipping label).