Warranty policy

  • effective period is 2 years from date of sale
  • the item will be repaired and shipped back to the buyer for free
  • buyer must provide the order number, or full name used in the order, or valid device ID or serial number (if available)
  • buyer is required to send the defective item to the repair service address and include CN22 customs declaration, if required, to avoid issues with the receipt on our side
  • buyer pays return shipping (tracked mail is recommended to avoid possible issues with the package return)
  • in case the returned item will be in fully working order (will be deemed as false warranty claim), the buyer will be required to pay a re-shipping fee (in accordance to Re-shipping policy) before the item will be shipped back
Alternative solution
  • buyer is eligible to request a replacement item for nominal fee (9.99 EUR) and keep the defective item, which will be flagged as "not working" and deactivated
  • applicable for single item order only, where the defective item is directly identifiable, or buyer is able to provide valid device ID or serial number (if available)
  • applicable during warranty period only
  • applicable only once

Device ID
  • The device ID (e.g. Bluetooth device id: "OBD xx:xx:xx:xx:xx") can be determined in the Hondash app settings, category "Bluetooth", only on the smartphone / tablet with which the device was successfully paired and connected at least once. If you don't have access to the aforementioned smartphone / tablet, and the defective device is no longer connectable, the ID can't be determined again.
Serial number
  • SN:xxxx-XXX (available only on 2021 v4 and newer versions)
CN22 customs declaration
List of countries from which shipments do not require CN22 customs declaration (if your country is not listed here, you must include the CN22 customs declaration):
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France (including territories)
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Monako
  • Montenegro
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

The declaration form can be obtained at your post office (use the provided example to fill out the declaration) and must be included with the shipment (usually as a sticker placed beside the shipping label).
Return address for repair services
Please contact us at hondash.app@gmail.com to inquire about the address.