Warranty policy

  • effective period is 2 years from date of sale
  • the item will be repaired and shipped back to the buyer for free
  • buyer must provide the order number, or full name used in the order, or valid device ID or serial number (if available)
  • buyer is required to send the defective item to the repair service address and include CN22 customs declaration, if required, to avoid issues with the receipt on our side
  • buyer pays return shipping (tracked mail is recommended to avoid possible issues with the package return)
  • in case the returned item will be in fully working order (will be deemed as false warranty claim), the buyer will be required to pay a re-shipping fee (in accordance to Re-shipping policy) before the item will be shipped back
Alternative solution
  • buyer is eligible to request a replacement item for nominal fee (9.99 EUR) and keep the defective item, which will be flagged as "not working" and deactivated
  • applicable for single item order only, where the defective item is directly identifiable, or buyer is able to provide valid device ID or serial number (if available)
  • applicable during warranty period only
  • applicable only once

Device ID
  • The device ID (e.g. Bluetooth device id: "OBD xx:xx:xx:xx:xx") can be determined in the Hondash app settings, category "Bluetooth", only on the smartphone / tablet with which the device was successfully paired and connected at least once. If you don't have access to the aforementioned smartphone / tablet, and the defective device is no longer connectable, the ID can't be determined again.
Serial number
  • available only on 2021 (v4) and newer versions:
CN22 customs declaration
List of countries from which shipments do not require CN22 customs declaration (if your country is not listed here, you must include the CN22 customs declaration):
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France (including territories)
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Monako
  • Montenegro
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

The declaration form can be obtained at your post office (use the provided example to fill out the declaration) and must be included with the shipment (usually as a sticker placed beside the shipping label).
Return address for repair services
Please contact us at hondash.app@gmail.com to inquire about the address.