Terms & Conditions

Pricing

  • For current product line-up and prices please visit our E-Shop


Payment

  • Offered payment methods
    methodpayment type
    PayPal provided by PayPal

    * handled by external payment processor at "paypal.com"
    Stripe Card (VISA, Mastercard, American Express)

    Digital wallets (Google Pay, Apple Pay) - only appear when a customer uses a supported device and has saved at least one card in their digital wallet

    In supported countries:
    Sofort, giropay, Bancontact, iDEAL, EPS, Przelewy24, Cartes Bancaires

    * handled by external payment processor at "stripe.com"
    Bank transferSEPA
    • for countries in European Union
    • transfer must be made within 7 days
    * data for bank transfer are sent via order confirmation email
  • Total price
    Total price can be determined in our E-Shop. Total price will be automatically converted to customer's currency and displayed in the cart view, however this value has only an informative character and may slightly differ from the actual charged value at the payment processing gateway.
  • Notice for buyers outside European Union
    Please be advised that you may have to pay import taxes on top of the total purchase price. Please visit your customs' information website to determine if any additional import charges will be imposed on the product, as the regulations and rules regarding importing goods depend on the country of destination. In any case we ship the orders with a low declared total price, so it should clear the customs without any additional fees and charges.


Shipping

  • Costs
    Shipping costs can be determined in our E-Shop. You can get a free shipping (via a registered service), for more details check the product information in the E-Shop.
  • Carriers & services
    • National Post
      Packages are shipped via a national post (destination carrier is usually customer's national post).

      Offered post services:
      • economy (for countries in European Union only, no tracking information available)
      • registered (tracking information available, provided via a notification email when shipped)
      Both services have the same shipping duration.

    • Other
      Expedited services of other carriers (DHL, FedEx, UPS, etc.) are not offered due to high sevice cost (Estimated cost based on DHL pricing for destinations in Europe: ~70€, Outside Europe: ~120€).
  • Delivery times
    countryweeks
    Europe~1 (max 6)
    Japan~3 (max 8)
    United States~3 (max 8)
    Australia~3 (max 8)
    Brazil~4 (max 8)
    Russia~4 (max 12)
    Other~4 (max 8 to 12)

    The orders are usually shipped within 5 working days after receiving a cleared payment. If the product is out of stock, the order will be shipped within 5 working days after product restock. The exact shipping date can be found in the payment confirmation email. Shipment tracking information (for registered shipping method only), estimated delivery time, deadline and other instructions for your shipment will be provided via email when the order is shipped.


Undelivered order policy

  • buyer must contact us within 6 months from the day of shipping in case the order was not delivered
  • if the shipment has been in transit for unreasonably long time we'll open a claim and provide further instructions
  • if the buyer contacts us after 6 months from the day of shipping, a claim on undelivered shipment can not be opened with the carrier, thus we won't be able to provide any further help


Re-shipping policy

  • if a shipped order returns back with one of the following reasons: {"unknown address", "unclaimed", "moved", "refused"(without us instructing you to refuse the shipment), "insufficient/non-existent address"}(case 1), including returned orders for repair that fall under {"false warranty claim"}(case 2), we will ship the item again only after the buyer provides us with valid shipping address and pays re-shipping fee
  • in case 1, if the buyer refuses to pay re-shipping fee or requests cancellation, we will cancel the order and refund a partial price of the order, calculated as follows:
    refunded price = (total order price) - (10% of item total price) - (shipping and handling cost).
  • in case 2, order cancellation and refund is not applicable


Return policy

  • effective period is 14 days after receiving the item
  • buyer must contact us before returning the item and provide order number or full name used in order or device ID (OBD xx:xx:xx:xx:xx:xx)
  • buyer pays return shipping (tracked mail is recommended to avoid possible issues with the return)
  • order (excluding shipping) will be refunded after receiving the item on our side


Warranty policy

  • effective period is 2 years from date of sale
  • item will be repaired and shipped back to buyer for free
  • buyer must provide order number or full name used in order or device ID (OBD xx:xx:xx:xx:xx:xx)
  • buyer is required to return the defective item back to us
  • buyer pays return shipping (tracked mail is recommended to avoid possible issues with the return)
  • in case the returned item will be in fully working order (false warranty claim), the buyer will be required to pay re-shipping fee (in accordance to Re-shipping policy) before the item will be shipped back


Privacy policy

  • our general privacy policy applicable to E-shop orders and Application usage is outlined in this document